Privacy Policy

ROQ Gear ("we", "us") respects your privacy and handles your personal information in line with South Africa's Protection of Personal Information Act (POPIA). This policy explains what we collect, why, and your rights.

Information we collect

• Order details — name, email, phone, delivery address, and the items you buy.
• Payment — processed securely by PayFast. We do not see or store your full card details.
• Usage data — anonymous analytics (e.g. pages viewed) via cookies, only if you accept them.
• Enquiries — if you use the contact form, we keep your message and email address so we can reply and keep a record of the conversation.

How we use it

• To process, deliver and support your orders.
• To handle warranty claims and returns.
• To improve the site and, where you have opted in, to send you offers.

Sharing

We share information only where needed to run the store — for example with PayFast (payments) and our courier (delivery). We do not sell your personal information.

Cookies

We use cookies for analytics to understand how the site is used. You can accept or decline these when you first visit, and analytics only load if you accept.

Your rights

You may request access to, correction of, or deletion of your personal information, and object to direct marketing at any time. Contact us at sales@roq-gear.co.za.

Contact

ROQ Gear, Durban, South Africa — sales@roq-gear.co.za. See also our Terms & Conditions.