Returns & Refunds

We want you to be happy with your keyboard. This policy sets out how returns and refunds work, alongside your rights under South Africa's Consumer Protection Act (CPA).

Change of mind

Unopened, unused items in their original packaging can be returned within the statutory window. Return shipping for change-of-mind returns is for your account.

Faulty or defective items

If an item is faulty, not as described, or fails within the warranty period, you are entitled to a repair, replacement or refund. We cover the cost of returning genuinely faulty items. See our Warranty page.

How to start a return

• Email sales@roq-gear.co.za with your order number and the reason.
• We'll confirm the return address and next steps.
• Please keep your order confirmation as proof of purchase.

Refunds

Approved refunds are processed to your original payment method (via PayFast) once we've received and inspected the item.

Contact

ROQ Gear, Durban, South Africa — sales@roq-gear.co.za.